Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Answer Guarantee

  • Our client support crew is on duty round the clock to handle each of your help questions. Each ticket you send out to us shall be addressed within maximum 1 hour. If your issue calls for some help from an administrator, we’ll forward the ticket to the person on duty and will let you know that the situation is being resolved.

  • Top quality support service

  • Qualified Tech Assistance Service

  • Our client assistance crew is going to be working for you 24/7/365 to to handle all support demand tickets that you send to us. We offer tech support for all software programs that are installed in advance on your hosting server. These include our custom built Website Control Panel, the chosen Operating System plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • A detailed and frequently updated knowledge base is included in our custom–built Website Control Panel. It offers quick tips on how to execute all the general site administration jobs. The Help zone features descriptive how–to articles and step by step video courses. You can access the Help zone by clicking the Help or Video buttons in the upper right part of each Control Panel section.